building business
by building relationships

Customer Experience As a Strategy

  • August 01, 2019
  • 7:45 AM - 9:30 AM
  • StartMart at Terminal Tower: 50 Public Square, 2nd Floor, Cleveland, Ohio 44113
  • 33


There's plenty of parking near this event in Tower City in Public Square. If you take the train in, you are already there! Bring photo ID to check in with guard station by public square. They'll buzz you in to the elevators.
Registration is closed

WIN Cleveland Downtown Monthly Meeting
Informal Networking begins at 7:45am;

Meeting starts promptly at 8:15am:

Meeting adjourns promptly at 9:30am.


"Customer Experience as a Strategy"

Thursday, August 1, 2019


  Dave Murray

                             The DiJulius Group

How can your business thrive by focusing on the customer experience?

Business relationships and trust are built on the experience a customer has when you interactive with them. Are you providing the best experience for your customers? Dave will share his 20 years of experience and insight. 

Dave is the Senior Customer Experience Consultant for The DiJulius Group and has helped dozens of companies create incredible systems that allow them to consistently deliver superior customer service. Dave’s experience has varied from leading call centers and front-line team members, to working closely with key partners and stakeholders.

$10 for members- Please reserve your seat today by registering online. 

$20 for non-members- Must register and pay online prior to the meeting. 

Hot delicious and nutritious breakfast provided, along with coffee/tea/water

Parking: At 7:45am there are many options for parking in or near public square. If you take the train, get off at Terminal Tower and you are here!

Check in with ID at the Guard Station near the Public Square entrance to Terminal Tower. They will issue a pass which will get you through the revolving doors to the elevators. We are on the 2nd floor. 

Questions? Reach out to Jane Flaherty, Esq., the volunteer director of downtown development for WINCleveland. 

We look forward to welcoming you!

Thank you to our Venue Sponsor:

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Special thanks to our 21st Anniversary Benefit Luncheon Sponsors:


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